1. Information we collect
We collect information you provide directly when you register, verify your identity, or contact us:
- Account data: name, email, country, and a generated trading account number.
- Identity verification (KYC): government-issued ID and proof of address, as required by regulation.
- Transaction data: deposits, withdrawals, and full trading history.
- Technical data: IP address, device type, and usage logs, used for security and fraud prevention.
2. How we use your information
- To open, operate, and secure your trading account.
- To comply with AML/KYC and other legal obligations.
- To process deposits, withdrawals, and execute your orders.
- To provide support and improve our services.
3. Data sharing
We do not sell your personal data. We share it only with: regulated payment processors to move your funds; identity-verification providers to complete KYC; and competent authorities where legally required to do so. All third parties are bound by confidentiality obligations.
4. Data security
Personal data is encrypted in transit and at rest. Wallets are segregated from company funds. Access to personal data is restricted to authorised personnel on a least-privilege basis and is logged.
5. Data retention
We retain your data for as long as your account is active, and for the period required by applicable law after closure (typically 5–7 years for transaction and KYC records).
6. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may object to or restrict certain processing. To exercise these rights, contact support@blackforrestt.com.
7. Changes to this policy
We may update this policy from time to time. Material changes will be notified by email or in-platform notice. Continued use after a change constitutes acceptance.
8. Contact
Black Forest Digital LTD167-169 Great Portland Street 5th Floor London W1W 5PF. Email: support@blackforrestt.com.